ORDERS MUST BE PLACED ONLINE, VIA EMAIL , OR IN-STORE WITH COMPLETE DETAILS. EXTRA DETAILS OR LEFT OUT DETAILS GIVEN VIA DM, TEXT, OR VERBALLY WILL NOT BE HONORED. NO ORDERS WILL BE TAKEN BY PHONE, TEXT, OR SOCIAL MEDIA.
A DEPOSIT OF AT LEAST HALF IS REQUIRED BEFORE ANY PRINT DESIGN OR SHIRT CAN BE DONE. WE ACCEPT PAYMENTS ONLINE OR THROUGH INVOICE.
PLEASE HAVE LOGOS/IMAGES IN A .PNG OR .PDF (TRANSPARENT) FORMAT WITH RESOLUTION NO LESS THAN 250DPI. IF WE HAVE TO REMOVE YOUR IMAGE BACKGROUND, THERE WILL BE A FEE OF $30. IF YOUR RESOLUTION NEEDS TO BE CHANGED, WE WILL NEED THE ORIGINAL (.PSD OR .AI) DESIGN FILE . IF YOU CANNOT PROVIDE THAT, WE MAY SUGGEST A LOGO REVAMP OR WE CAN PRINT AS IS; WE WILL NOT BE RESPONSIBLE FOR THE QUALITY OF THE PRINT.
*ONCE DESIGN IS COMPLETE, A PROOF WILL BE SENT. AT THAT POINT, YOU MUST PROOF READ AND INFORM SMcreative OF ANY CHANGES THAT NEED TO BE MADE. YOU ARE ALLOWED UP 3 EDITS BEFORE A $15 EDIT FEE IS APPLIED. ONCE YOU GIVE APPROVAL THAT YOU ARE SATISFIED WITH DESIGN, AND THEN AFTER NEED MORE CHANGES, THERE WILL BE A $15 EDIT FEE.
SMcreative WILL NOT BE RESPONSIBLE FOR ANY ERRORS ONCE YOU APPROVE A DESIGN. YOU HAVE 7 DAYS FROM THE TIME YOU RECEIVE YOUR ORDER TO INFORM SM CREATIVE OF ANY MISSING/INCORRECT ITEMS. WE WILL NOT HONOR ANYTHING AFTER THAT 7 DAY TIME FRAME. YOU HAVE 90 DAYS TO USE A STORE CREDIT.
WHEN INQUIRING ABOUT SHIRT PRINTING, PLEASE INCLUDE QUANTITY, SIZE(S), AND EXACT IMAGE/WORDING BEING APPLIED TO THE SHIRT(S). THERE WILL BE A ONE-TIME SET UP FEE OF $35. FOR STITCHING, THERE WILL BE A ONE-TIME DIGITIZING FEE THAT WILL BE $60.
*PLEASE ALLOW UP TO 48 OPERATING BUSINESS HOURS FOR IMAGE(S) TO BE COMPLETE.
RUSH DESIGNS WILL HAVE AN EXTRA FEE OF $75-$100. IMAGES SENT FOR PRINT TAKE 4-7 BUSINESS DAYS. RUSH ORDERS CAN BE PRINTED FOR AN EXTRA COST DEPENDING ON QUANTITY. RUSH FEE FOR SHIRT ORDERS IS $100 -$150, DEPENDING ON THE ORDER.
THERE ARE NO DESIGN REFUNDS UNLESS SM CREATIVE IS AT FAULT FOR AN ERROR.
IF YOUR ORDER REQUIRES THE PRINT COLOR TO BE CHANGED MORE THAN 2 TIMES THROUGHOUT THE ORDER, YOU WILL BE CHARGED COLOR CHANGING FEES. FEES DEPEND ON HOW MANY TIMES THE COLOR IS CHANGED.
UPCHARGES MAY BE APPLIED FOR THE FOLLOWING:
SIZES 2X+, LONG SLEEVE, V-NECK, POLO, PATTERNED PRINT, SPECIALTY PRINT, NEON COLORS
Thank you for choosing SMcreative. Your business is greatly appreciated.